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We’re Beefing Up Support

We’re Beefing Up Support

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SBI Offers 24/7/365 Support One of our company goals for 2016 is to improve our support. That's easy to say, but what does it mean day to day? First and foremost we want our customers to know that we always have their back. SBI has been adding resources both in the office and online so customers can always get the help they need. Here are a few of the ways we're enhancing your support options. Meet the Incoming Support Team. Whether you’re getting a full SBI system or adding a new module, during the implementation stage you work with an implementation specialist. But once a system or a new feature is live, what then? Now, when you need help you'll work with the incoming support team. Once your new software goes live,…
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Meet the Team: Billy

Meet the Team: Billy

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Meet the Team: Billy Allison Take a moment to read the interview with Billy Allison, a member of SBI's sales team. How long have you been with SBI? Since April of 2013, where I started out on the front lines of support. In which part of the SBI system do you specialize?                   I am a product owner of MofuMobi applications, Racking, Replenishment, Pay by Scan, Vendor Managed Inventory and just about all things Box Store Supplier. I am an implementation manager as well as a product owner. So if you fit my expertise or work within products I specialize in, I'm excited to learn your business and work with you. What's the most common question you get about the system? I field a…
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Take a Look Inside SBI’s Portland Headquarters

Take a Look Inside SBI’s Portland Headquarters

SBI Team
Take a Look Inside SBI's Portland Headquarters Take a peek into SBI Software's Portland headquarters. We believe in teamwork. Without the entire SBI team working together, we would never be able to find solutions and resolutions to the many complex problems that arise in the grower software business. This is why our team works in a large open space. No offices and no cubicles at SBI headquarters. We work together to make the best grower software there is on the market. Every day we meet as a team to discuss the latest obstacles and our method of attack. Today, Aaron Allison is walking the support team through some of the new features of TRIUMPH. Have you taken the TRIUMPH Challenge? Check it out here. Not ready to take the TRIUMPH…
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All-in-One Android Barcode Scanner

All-in-One Android Barcode Scanner

SBI Hardware
All-In-One Android Barcode Scanner We see a lot of hardware here at SBI. This all-in-one Android barcode scanner really drew our attention! The first thing you notice about the PL43 is it’s rugged look & feel. The tire-tread grip is durable and feels sturdy in your hands. Despite the solid appearance, it’s very lightweight—perfect for extended use on the greenhouse floor. But it’s more than just a cool-looking gadget. The built-in 2D barcode scanner has rapid barcode acquisition regardless of orientation of the handheld. Translation? The barcodes and scanner don’t have to be perfectly straight or aligned to scan. Point the PL43 at a barcode and it scans, saving you a lot of time managing your inventory. This Android-based unit also works on cell networks if wifi is an issue…
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