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Meet the Team: Rachele Tracy Take a moment to read the interview with Rachele Tracy, a member of SBI's support team. How long have you been with SBI? Nine months, since February 2016. In which part of the SBI system do you specialize?  In SBI back office, I specialize in Open Orders and Invoices, Inventory Control, and User Security. In MofuMobi I specialize in Inventory Control app, Wireless Sales app, and Mobile Availability and Orders app. What's the most common question you get about that part of the system? The most common questions come out of user security. The most common ones that I hear are, “My new user is unable to print any reports. Why is this?” This typically occurs when the option to ‘Reload User Tables’ has not…

2 New TRIUMPH Features: Inventory Search and Vertical Compression Graphing You've already heard a lot about TRIUMPH, the full-system refactor of SBI Classic. Years worth of grower feedback and suggestions added hundreds of new features and functions to the system, yet in far fewer screens and incredibly user-friendly. Continuing our tour of those new functions, here are two more that will make your life easier: Inventory Search Configuration. TRIUMPH now has a configuration that lets you search by different field values other than Product ID and Product Description.* TRIUMPH gives you the option to include the following fields: (more…)

SBI Offers 24/7/365 Support One of our company goals for 2016 is to improve our support. That's easy to say, but what does it mean day to day? First and foremost we want our customers to know that we always have their back. SBI has been adding resources both in the office and online so customers can always get the help they need. Here are a few of the ways we're enhancing your support options. Meet the Incoming Support Team. Whether you’re getting a full SBI system or adding a new module, during the implementation stage you work with an implementation specialist. But once a system or a new feature is live, what then? Now, when you need help you'll work with the incoming support team. Once your new software goes live,…

Meet the Team: Billy Allison Take a moment to read the interview with Billy Allison, a member of SBI's sales team. How long have you been with SBI? Since April of 2013, where I started out on the front lines of support. In which part of the SBI system do you specialize?                   I am a product owner of MofuMobi applications, Racking, Replenishment, Pay by Scan, Vendor Managed Inventory and just about all things Box Store Supplier. I am an implementation manager as well as a product owner. So if you fit my expertise or work within products I specialize in, I'm excited to learn your business and work with you. What's the most common question you get about the system? I field a…